Creative, tech-savvy, leader
seeks challenging, collaborative and engaging work environment.
seeks challenging, collaborative and engaging work environment.
PROFESSIONAL EXPERENCE
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Independent Consultant
Lead Program Manager, att.com Consumer Digital Experience |
Atlanta, GA
February 2014 – Present |
Created an effortless shopping experience
- Served as the voice of the customer in the wireless sales channel
- Operationalized reporting practices to identify, escalate and resolve issues impacting customer satisfaction (CSAT) and task accomplishment (TA)
- Conducted competitive analysis and served as a thought leader on best practices in the industry
- Created an effortless customer experience
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First Data
Director, Global Event Marketing |
London, UK | Atlanta, GA
December 2012 – September 2013 
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Took awesome to a whole new l̶e̶v̶e̶l̶ country
- Centralized meeting, event and trade show operations in Europe, Middle East and Africa (EMEA) region, and quantified cost savings from consolidation
- Saved $100,000 annually through enhanced visibility, consolidation and the consequent increased leverage with vendors
- Unified voice, branding, messaging and attendee experience with North America while allowing for appropriate regionalization
- Led strategic planning for global customer and employee events – and did some amazing stuff
- Served as creative director for all customer- and employee-facing programs – and they look pretty awesome
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Manager, Corporate and Client Events
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September 2010 – December 2012
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Created meaningful and memorable experiences that surprise and delight
- Built a Fortune 250-level sports marketing and customer hospitality program from the ground up to include: PGA TOUR Championship; SEC Championship events; College World Series of Omaha; regional market executions (take a look)
- Managed a $2M annual budget
- United disparate incentive programs from around the globe into a single recognition program (President’s Club) including: criteria development, monthly reporting, communication and program execution
- Knocked the socks off our winners year after year (here is some proof)
- Championed mobile technology solutions to enhance attendee experience including two-way communication among event participants before, during and after programs
- Established a 10,000 sq ft interactive event space, learning center and innovation lab to engage customers, employees and the community
- Led city-wide corporate volunteer effort for 3 years (Hands on Atlanta) engaging more than 1,000 employees
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Associate Manager, Corporate and Client Events
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August 2008 – September 2010
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Cut my teeth in marking events while making an impact
- Consolidated disparate event execution into centralized operations housed within marketing organization
- Led global team in executing one-off, employee recognition program (100 Heroes) which has become a company-wide recognition program still implemented today (BRAVO)
- Built online company store to complement brick-and-mortar presence in headquarters
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Manning, Selvage & Lee
Senior Account Executive |
Atlanta, GA | Wilmington, DE
February 2007 – August 2008 
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Learned the agency business? Check. Exceptional client service? Nailed it.
- Led client teams servicing Bayer HealthCare Pharmaceuticals, AstraZeneca, Novartis Consumer Health, Newell Rubbermaid, Cox Communications, Coca-Cola and MeadWestvaco
- Drove program implementation with on-site and virtual teams to ensure program completion within budget and according to schedule
- Led creative strategy sessions for internal and external branding, marketing communications campaigns and a recruitment advertising campaign
- Led brainstorm sessions resulting in newsletter and magazine naming and design, interactive employee engagement site, trade show booth design, unified town hall deliverables and visual program representation
- Partnered closely with designers to produce and deliver fresh, outside-the-box program elements
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Project Manager
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August 2006 – January 2007
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- Served as client’s point-of-contact for on-site team
- Tracked budget expenditures, preparing weekly client-facing reports
- Monitored project timeline adherence and advised team and clients accordingly
- Partnered with creative team to produce and deliver all program elements
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Q Television Network, On Q Live
Lead Host |
Los Angeles, CA
August 2005 – January 2006 
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- Interviewed guests during a live, daily, interactive variety/talk show
- Individually produced and wrote segments
- Scheduled and briefed guests for on-air appearances
- Produced and wrote field pieces for various shows on the network
- Wrote and recorded voice over for segment packages
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Emory University, Student Activities Office
Assistant Director of Orientation |
Atlanta, GA
July 2004 – August 2005 
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- Coordinated and planed the Emory University orientation programs for 5,000+ students, parents and family members
- Coordinated annual Town Hall with former President Jimmy Carter and 1,300-member freshman class
- Created and implemented an innovative, late-night program series (Fridays @ 10)
- Recruited, selected, trained, supervised and coached 8 Orientation Captains and 130 Orientation Leaders
- Identified, researched, developed and led Orientation Leader retreat and training
- Evaluated and assessed summer orientation program
- Managed $100,000 budget for all orientation programs
- Edited and published Oxford College Continuee Student Handbook
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Florida State University, Office of Orientation
Graduate Assistant |
Tallahassee, FL
August 2002 – May 2004 
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- Coordinated and planed aspects of the orientation programs for 15,000+ students, parents and family
- Recruited, selected, trained, supervised and coached 29 Orientation Leaders throughout summer orientation sessions
- Identified, researched, developed and led Orientation Leader retreat and training
- Evaluated and assessed summer orientation program
- Managed budget expenditures for assigned projects
- Created new freshmen mentoring program from inception to implementation
- Edited Florida State University Student Handbook
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Florida State University, First Year Experience
Graduate Assistant/Instructor |
Tallahassee, FL
January 2004 – May 2004 
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- Developed a first-time Instructor Orientation program
- Recruited, selected, and trained student Peer Leaders
- Developed a curriculum for an eight-week first year student course
- Co-instructed section of First Year Experience
- Advised undecided students on selection of spring coursework
- Mentored/supervised upperclassmen peer leaders
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Florida State University, Student Rights and Responsibilities
Graduate Assistant |
August 2003 – December 2003
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- Drafted charges from police reports
- Conducted information sessions with charged students
- Presided over informal and formal administrator hearings
- Drafted decision letters concerning cases heard, including creating situation-appropriate sanctions
- Advised six-member Student Judicial Board
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Florida State University, Student Campus Entertainment
Graduate Assistant |
January 2003 – May 2003
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- Supervised student director of Battle of the Bands
- Coordinated scheduling of summer programming to coincide with orientation sessions
- Assisted in planning of major entertainment events
- Advised Student Campus Entertainment Board
EDUCATION
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Florida State University Tallahassee, FL
Master of Science in Education – Higher Education Administration (Student Affairs focus) University of Tennessee Knoxville, TN Bachelor of Science in Education – Human Services (Sign Language Interpreting focus) |
May 2004
May 2002 |
SKILLS OF INESTIMABLE VALUE
Technology
- Master of Microsoft Office
- Can build the heck out a website
- Excellent written and verbal presentation skills
- Stickler for grammar, enjoys language and has a good speaking voice
- Enjoys puns and portmanteaus
- Served as creative director in multi-channel programs: thematic design, print, web, application development, communications, video, audio, set design, décor, etc.
- Don't believe me? Take a look at some of my work here and here.
- Collaborative, consensus-builder with experience leading and motivating teams
- Experienced project manager, proficient in Microsoft Project
- Experienced problem-solver who can anticipate, interpret and mitigate risk
- I love a puzzle, and thrive under pressure
OTHER VALUABLE EXPERIENCE
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Political Campaign Digital Media Strategist
Alex Wan for Atlanta City Council, District 6 www.AlexWanForAtlanta.com |
June 2013 – November 2013 
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April 2012 – November 2012
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April 2010 – November 2010
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April 2009 – December 2009
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- Directed digital media strategy for campaign
- Established presence, generated content and monitored engagement on web and social media
- Created, programmed and delivered regular email communications to supporters and constituents
- Utilized SEO to drive traffic to campaign site, and increase contact database
- See some samples here
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2009 - 2011
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- Led brand, marketing and communications efforts for FTK's two signature events as well as year-round patron engagement efforts
- Fielded and directed teams of volunteers for two signature events each year totaling 400 annually
- Donated more than 15,000 toys, 3,000 fully-loaded backpacks and $250,000 in cash to local grassroots service delivery organizations
- Had a blast doing all of the above
Want a boring, old resume? Here you go.
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